Job Responsibilities

I. Daily Operations of Growth Tools

• Responsible for planning the daily use and formulating operational rules for various in-platform growth tools (e.g., task system, benefits center, etc.).

• Design tool usage strategies tailored to different user lifecycle stages to support new user conversion, reactivation of existing users, and win-back of churned users.

• Collaborate with the product team to enhance the functionality and user experience of the tools, improving usage efficiency and user satisfaction.

II. Data Analysis and Tool Performance Evaluation

• Build a performance indicator system to evaluate tool usage; regularly analyze key metrics such as claim rate, usage rate, conversion rate, and ROI.

• Identify usage bottlenecks based on user behavior data and conversion paths, and develop targeted optimization plans.

• Produce reports on tool effectiveness to support daily operational strategies and guide product iteration.

III. Integration of Tools with Operational Scenarios

• Work closely with user operations, contract operations, and other cross-functional teams to deeply integrate tools into daily operational activities.

• Participate in the design of event mechanics, provide suggestions for tool resource allocation, and assist with implementation (e.g., user journey guidance, resource placement, copywriting support).

• Develop standardized usage protocols and a playbook to improve tool efficiency and campaign output quality.

IV. User Feedback Collection and Product Optimization

• Collect and organize user feedback, pain points, and suggestions related to tool usage.

• Identify key issues and propose improvement suggestions; collaborate with product and data teams to drive feature enhancements and version updates.

• Build and maintain user support materials such as FAQs and help documents related to tool usage.

Job Requirements

• Bachelor’s degree or above; majors in Marketing, Product Management, Data Analysis, Fintech, or related fields preferred.

• 3+ years of experience in internet product operations or growth operations; experience in fintech, trading platforms, or crypto platforms is a plus

• Familiar with mechanisms and key metrics of common growth tools; experience in data analysis, campaign operations, or user growth is a plus.

• Excellent cross-functional communication and project management skills; able to efficiently coordinate with product, design, and data teams to ensure project execution.

• Independent experience managing specific growth tool projects (e.g., bonus programs, referral systems, coupons, etc.).

• Familiarity with crypto products (spot, futures, margin trading, etc.) and related user behavior patterns.

💼 Interested candidates are encouraged to submit a detailed resume to:

[email protected].

We regret to inform that only short-listed candidates will be contacted.