When using BitMart, you can resolve issues through various options, including contacting support, providing feedback, accessing the help center, and verifying official channels. The online customer service portal lets you reach out directly, with different service portals available based on your specific issue.
1. Online Self-Service
BitMart provides a range of online self-service options, including ticket submissions, feedback, and account verification. For issues with accounts, deposits, or suggestions, use the self-service portal. You can also submit additional documentation if needed. BitMart will verify, process your issue, and respond via email once resolved.
1.1 Ticket Submission
For any ticket submissions, please use the following link to access the submission form:
https://support.bitmart.com/hc/en-us/requests/new
This link will take you to BitMart’s support page where you can enter your request details, select the appropriate category, and provide any necessary attachments. This ensures that your issue or inquiry is directed to the right team for resolution.
1.2 How to Submit Product Feedback
For any product feedback, please use the following link to access the feedback form:
https://www.bitmart.com/feedback/en-US
On this page, you can:
- Rate your experience on a scale from "terrible" to "amazing."
- Provide detailed comments to explain your rating and describe your experience.
- Attach any supporting files or screenshots that illustrate your feedback or issues.
This ensures that your feedback is submitted directly to BitMart, allowing the team to review and address any concerns or suggestions you may have. Your input is valuable in helping improve the platform and enhance the user experience.
1.3 How to Verify an Official Account via Self-Service
- Visit the BitMart website and log in to your account.
- Scroll to the bottom of the homepage and find the "Support" section.
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Select [Official Verification].
- Enter the social media account ID or Bitmart email in the input box.
- Click the search button.
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Check the result:
- A green check icon indicates the account is verified as official, along with an explanation.
- A red cross icon indicates the account is not official, with an explanation provided.
2. Online Customer Service
BitMart offers 24/7 online customer service in multiple languages, allowing you to connect with staff quickly. During peak times, there might be a wait, but you can also use self-service options to address your concerns.
2.1 How to Contact Online Customer Service
Web
1. Locate the floating chat icon on the bottom right side of the page.
2. Click on the chat icon to initiate a chat.
3. Request assistance or describe your issue to connect with the customer support team.
App
1. Open the BitMart App and tap the icon at the top left of the homepage.
2. Click on [Support].
3. Tap [Live Chat] to start a conversation with customer support.
BitMart is dedicated to prioritizing customer needs and delivering exceptional, reliable support. The team is committed to providing high-quality assistance and guidance, ensuring every user receives excellent service.
