You may submit the Authentication Reset Request via the website or the BitMart App. Below is a step-by-step guide on how to do so.
Before you follow this guide, you must make sure your email, phone and password are correct.
If you had forgotten your password, kindly login to https://www.bitmart.com/forget/en-US
To reset password, click on "Forgot Password" on the sign-in page to reset your password.
Kindly ensure that you have clicked “Send” for the email or SMS reach to you.
Please note that multiple failed attempt login will penalize you from log in for 1 hour.
Once you have changed your password, you will need to wait 24 hours to withdraw.
Via the website:
（Via the phone guide at below)
（If you are not verified to KYC Level 2 guide at below)
After entering the email address or mobile number linked to your BitMart account and your password, you will be directed to the next page, where you can click “Unable to receive Verification Code?”.
Choose the category you wish to reset: Phone, Email, or Google Authenticator. Then, click “Next”.
Once you enter the verification codes, the “Next” button will light up, and you can click on it.
Click “Start Verification” to begin the verification process. Before proceeding, read the terms and conditions, then click “Agree and Continue.”
If you can proceed with the verification on your computer or laptop, click “Continue”. Otherwise, choose “Continue on Phone”.
To proceed via computer or laptop, click “Continue” to allow camera access.
If it fails, please continue the verification process using your phone by clicking “Continue on Phone”.
Scan the QR code with your phone camera, or copy the link to open it in your mobile browser.
From there, follow the instructions displayed on the page.
Once the verification is complete, you will see the “Waiting for Review” page in your browser. The application will be processed within 1–3 days after submission. Please check your email for notifications.
Via the app:
After entering the email address or mobile number linked to your BitMart account and your password, you will be directed to the next page, where you can click “Unable to receive Verification Code?” or “Lost your Authenticator APP?”.
Choose the category you wish to reset: Phone, Email, or Google Authenticator. Then, click “Next”. Once you enter the verification codes, the “Next” button will light up, and you can click on it.
Follow the steps shown on the page to complete the verification.
Once the verification is complete, you will see the “Waiting for Review” page in your browser.
The application will be processed within 1–3 days after submission. Please check your email for notifications.
If you are not verified to KYC Level 2:
If you are not verified to KYC Level 2, the verification submission process is different from users who are verified to KYC Level 2.
After entering your email address or mobile number and your password, click “Unable to receive Verification Code?”. From there, you will be redirected to the next page to fill in the required details, as shown in the picture below.
Once the information has been entered, you will see the “Waiting for Review” page in your browser.
Your application will be reviewed within 1–3 days of submission. Be sure to check your email for updates.
