Dear BitMart Users,
Recently, fraudsters have been impersonating BitMart to scam users with currencies such as XPR, STEEM, HIVE, IOST, WAXP and more. Since certain networks allow customized account names, scammers create accounts with names containing "eos11bitmart" or "id12345678" to trick users into depositing to fake addresses under schemes like "rebate" or "investment".
Please be advised that tokens operating on different blockchain networks are not mutually compatible. Any claims that require such actions for reasons such as cross-network transfers, cross-chain arbitrage, or technical recovery are common scam tactics. In reality, funds are being transferred to scammer-controlled addresses.
Common Scam Practices
Scammers often attempt to gain users’ trust by initially returning the principal amount along with small “profits” after a transfer is made. Once confidence has been established, users may be encouraged to make larger transfers. Thereafter, the scammers may disappear entirely or falsely claim that the funds are “restricted” or “frozen,” requiring additional transfers to release them.
Example 1:
The user followed the scammer's instructions to withdraw STEEM to "eos11bitmart" address, but BitMart did not list STEEM deposits. Therefore, the address did not belong to BitMart, but rather to an address controlled by the scammer.
Example 2:
The user followed the scammer's instructions to withdraw HIVE to "bitmart306" address, but BitMart's HIVE deposit address is "bitmarthot1". Therefore, the address did not belong to BitMart, but rather to an address controlled by the scammer.
Example 3:
The user followed the scammer's instructions to withdraw WAXP to "eos11bitmart" address using WAX network, but BitMart only supports ETH network for WAXP. Therefore, the address did not belong to BitMart, but rather to an address controlled by the scammer.
Important Notes:
Assets transferred to scammers or fake addresses cannot be recovered by BitMart.
Verify the token type, supported network, wallet address, and Memo/Tag/Comment prior to initiating any deposit or withdrawal. Deposit only to the address shown on the BitMart page.
Beware of scammers may attract you to invest, promise high returns and airdrops and use addresses resembling BitMart ID, such as id12345678, misleading you into believing it is your BitMart address.
Fraud Prevention Guide
1. Be Cautious of "Investment Guidance" from Unverified Individuals
Do not trust anyone who contacts you through social media platforms (Telegram, WhatsApp, LINE, etc.), especially those claiming to be "investment advisors," "insiders," or those who offer to guide you in trading or investing. Such individuals frequently use promises of guaranteed returns or high profits to induce users into participating in fraudulent investment schemes.
If any individual claims to represent BitMart, users are advised to use BitMart Official Channel Verification | Avoid Scams & Fraud to check their authenticity. Users can also Submit a request – BitMart and contact us for confirmation.
2. Carefully Verify Tokens and Networks
Prior to transferring assets to BitMart, users should confirm all deposit and withdrawal information on BitMart deposit and withdrawal page. Please ensure that the token type, blockchain network, wallet address, and Memo/Tag/Comment information are fully accurate and matched. Any discrepancy may result in irreversible loss of assets.
3. Protect Personal Information and Account Security
Users are advised to safeguard account credentials, passwords, private keys, seed phrases, and all other sensitive information. Such information should never be disclosed to any third party. To further enhance account security, users are encouraged to update login passwords regularly and maintain secure two-factor authentication (2FA) settings. In addition, users should refrain from publicly or privately sharing wallet screenshots, transaction histories, or account-related information on social platforms, as such information may be exploited for fraudulent purposes.
Reminder
If you suspect that you have encountered fraudulent activity, please report the matter promptly to your local law enforcement authorities. BitMart is unable to recover assets transferred to fraudulent addresses. Users are strongly encouraged to verify all deposit and withdrawal details carefully and remain vigilant in protecting their accounts and assets.
BitMart Team
May 8, 2026
