1.What is BitMart Mall?
BitMart Mall is a digital marketplace where you can use cryptocurrency to purchase game top-ups, memberships, gift cards, and other virtual items.
2.How can I access BitMart Mall?
You can access BitMart Mall directly from the BitMart App homepage:
- Open the BitMart App
- On the homepage, drag down to enter BitMart Mall
- You will be redirected to the BitMart Mall page, where you can browse and purchase products
Please refer to the screenshots below for guidance.
3.What products can I buy?
Available categories include:
• Mobile game top-ups
• PC & console game credits
• Streaming memberships
• Gift cards & vouchers
• Other digital goods
(Product availability may vary by region.)
4. Why does the displayed price differ from the checkout price?
The displayed price represents the original price of the product.
During promotional periods, discounts are automatically applied at checkout.
Please refer to the final payable amount shown on the checkout page before completing the payment.
During promotional periods, discounts are automatically applied at checkout.
Please refer to the final payable amount shown on the checkout page before completing the payment.
5.How will I receive my purchase?
Delivery method depends on the product:
• Game top-ups – Credits are delivered automatically via API to the game account you provide.
• Gift cards / vouchers – A redeem code will appear in the App or be sent to your email.
• Game top-ups – Credits are delivered automatically via API to the game account you provide.
• Gift cards / vouchers – A redeem code will appear in the App or be sent to your email.
Each product page displays the exact delivery method.
6.Can I get a refund if I entered the wrong game ID or details?
No.
Once a top-up is delivered to the ID you provided, it cannot be reversed or refunded. Please double-check all account details before payment.
7.What happens if my top-up fails?
If the system cannot complete the top-up:
• The order will fail, and
• The order will fail, and
• Payment will NOT be deducted.
No manual refund is needed.
8.Are there any service fees?
Some products may include provider or network fees.
All fees are shown clearly before you confirm your order.
All fees are shown clearly before you confirm your order.
9.How long does delivery take?
Most items are delivered instantly.
Some products may take a few minutes depending on the provider.
Some products may take a few minutes depending on the provider.
10.Can I cancel my order after payment?
No.
Once the order is being processed, it cannot be cancelled.
Once the order is being processed, it cannot be cancelled.
11.Will more products be added to Mall?
Yes. BitMart Mall will continue expanding our digital goods catalog.
