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Can the BitMart Card be used globally?The BitMart Card can be used in most countries and regions. However, due to restrictions from OFAC, the United Nations, and FATF, card usage is limited in certain jurisdictions. BitMart complies with these regulations to ensure a secure and seamless experience.Restricted regions: Belarus, Democratic Republic of the Congo, Cuba, Eritrea, Guinea-Bissau, Haiti, Iran (Islamic Republic of), Iraq, Korea (the Democratic People's Republic of), Lebanon, Liberia, Libya, Mali, Myanmar, Nicaragua, Russian Federation, Somalia, South Sudan, Sudan, Syrian Arab Republic, Yemen, Zimbabwe, Ukraine, Venezuela.
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Who can apply for the BitMart Card?
BitMart Card is available to users in eligible regions only. To apply, users must complete Identity Verification Level 2 (KYC Lv.2) and may be required to provide additional supporting documents during the review process.
Please note that due to regulatory and compliance restrictions, BitMart Card is not available to users residing in the following regions or countries:
Afghanistan, Armenia, Belarus, Bolivarian Republic of Venezuela, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, China, Congo, Croatia, Cuba, Eritrea, Guinea-Bissau, Haiti, Indonesia, Iraq, Islamic Republic of Iran, Jamaica, Jordan, Korea (Democratic People's Republic of), Lebanon, Liberia, Libya, Mali, Morocco, Mozambique, Myanmar, Namibia, Nicaragua, Pakistan, Palau, Russian Federation (Russia), Rwanda, Senegal, Serbia, Sierra Leone, Slovenia, Somalia, South Sudan, Sudan, Syrian Arab Republic, Tanzania (United Republic of), Uganda, Ukraine, USA, Yemen, Zimbabwe, Hong Kong (China), Chile, Regions of Crimea, DNR and LNR in Ukraine, Israel, Nepal, Turkey, Vietnam -
What should I do if I don’t receive cash after an ATM withdrawal?Please contact customer support. We will handle the dispute based on the specific situation.
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How do I activate my BitMart Card?
Once you receive your BitMart Card, activate it via the BitMart website or app. Log in to your account, follow the instructions, enter your card information, and complete the activation. You can start using the card immediately after activation.
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How can I reset my card PIN?If you forget your card PIN, you can reset it via the BitMart website or app. Go to "Account Settings" and select “Reset Card PIN.” Follow the system instructions to complete the process.
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How can I check my card balance?The BitMart Card shares the balance with your Spot Account. Ensure that your Spot Account has sufficient funds for payments. By default, spending will be deducted in the following token order: USDT, USDC, BTC, ETH, BMX.
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Can I use the BitMart Card for international payments？Yes, the BitMart Card supports global payments and can be used at any merchant that accepts Visa. Note that some regions may have specific restrictions—please refer to our website or contact customer support for details.
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Can I use the BitMart Card for online payments?Yes, you can use your BitMart Card for online purchases at websites that accept card payments. Simply select credit card at checkout and enter your card details.
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Does the BitMart Card support cross-border remittance?No, the BitMart Card supports global payments but does not support cross-border remittance services.
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What should I do if my BitMart Card is lost or stolen?Immediately report the loss via the BitMart website or app. Our support team will help freeze your card and assist with card replacement. We also recommend updating your account password to secure your account.
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How are refunds processed?Refunds from merchants will be returned to your BitMart Card account.
How can I check my spending history and statements?
You can view all your transactions and billing details at any time via the BitMart app or website. This includes transaction date, amount, and merchant information. If you have questions, contact BitMart support.Can I link the BitMart Card to digital wallets?
Yes, the BitMart Card can be linked to digital wallets such as Google Pay. Add your BitMart Card to the respective app and enjoy mobile payments.-
What are the fees for the BitMart Card?
Annual fee: None
ATM withdrawal fee: A fixed fee may apply per transaction (please refer to our official fee schedule)
Foreign transaction fee: May apply for international transactions involving currency conversion
How can I increase my BitMart Card spending limit?
You can request a limit increase by contacting BitMart customer support. We will review your account activity and determine if an adjustment is possible.-
Can I withdraw cash from ATMs?
Yes, the BitMart Card supports global ATM withdrawals, subject to limits and fees.Daily limit: $2,000
Monthly limit: $10,000
Daily withdrawal count: Up to 3 times
Monthly withdrawal count: Up to 30 times
ATM withdrawals may not be supported in restricted countries. To adjust your withdrawal limits, contact your account manager for evaluation.
Does the BitMart Card support installment payments?
Currently, the BitMart Card does not support installment payments. All transactions are processed in full. Installment options may be considered in the future.How do I top up my BitMart Card?
No separate top-up is needed. The card draws directly from your Spot Account balance. Just ensure you have sufficient funds before making a purchase.How are chargebacks or disputes handled?
If you experience a chargeback or dispute, please contact BitMart support immediately. We will resolve it according to our dispute resolution policy. Be prepared to provide supporting transaction documentation.Does the BitMart Card offer a rewards or points program?
Currently, the BitMart Card does not offer a traditional rewards program. However, we do offer cashback promotions and limited-time offers for cardholders. Stay tuned to our official site and social media for the latest updates.
BitMart Card – Frequently Asked Questions (FAQ)
Published on 2025-12-26 04:36
