Dear BitMart Users and Valued Community Members,
Recently, there has been considerable discussion online regarding the platform's risk control measures. We understand that some users may have concerns, and we would like to provide a clear explanation based on the facts.
As a long-established global digital asset platform, BitMart has always placed the highest priority on user asset security, stable operations, and robust risk management capabilities. All platform operations are running normally, and the experience of legitimate, compliant users remains completely unaffected.
Regarding Risk Control Measures and Related User Concerns
Recent claims circulating online such as "BitMart cannot withdraw" or "platform account restrictions" mainly stem from our security risk control system detecting and intercepting a serious, organized malicious volume-farming scheme aimed at exploiting platform activity subsidies. The facts are as follows:
We have identified that a malicious volume-farming group used 239 linked accounts to deliberately farm and extract in-platform activity subsidies through abusive trading behavior. The platform has applied restrictive measures to the involved accounts and intercepted related funds. This behavior seriously undermined the fairness of platform activities and harmed the interests of legitimate users.
We understand that these risk control measures may have caused concern for some users. The platform is currently reviewing related edge cases and has established dedicated support channels to assist users in providing explanations or submitting appeals.
BitMart maintains a zero-tolerance stance toward malicious arbitrage and cheating behavior and is committed to protecting a fair trading environment. For malicious arbitrage, fraud, and the spreading of false information, the platform reserves the right to pursue legal responsibility in accordance with the law.
Regarding Proof of Reserves (PoR)
Some users have expressed concern regarding the platform's asset reserves, and we appreciate this attention.
The core purpose of PoR is to verify that the platform holds sufficient assets to cover user liabilities at a specific point in time. BitMart values users' reasonable expectations for transparency and has always sought a prudent balance between transparency and the security of user assets.
We are actively advancing the necessary preparations and will publish our Proof of Reserves at an appropriate time, once security and risk control considerations are fully addressed, to further enhance platform transparency.
BitMart has weathered multiple market cycles and continues to operate stably. We sincerely thank our users for their long-standing trust and support and will continue to prioritize user asset security while maintaining steady operations.
Should you have any questions, please feel free to contact our official customer support channels, and we will assist you promptly.
BitMart Team
May 23, 2026